Sometimes things just don’t go as planned, and that’s okay. If you need to part ways with us, we understand. Below is our cancellation policy, outlining refund eligibility based on different phases of your project:
Booking Fee: 5% of your projected quote (or Rs 25,000, whichever is higher) is taken as a token amount.
Design in Progress: No refund post 48 hours of making the booking.
Sales Order: No cancellation, replace, or modify items once the order is raised.
Manufacturing /On-site Services: No cancellation, replace, or modify items once manufacturing or services begins.
Installation: No cancellation, replace, or modify items once products are ready for installation.
At Perfect Squared Home Construction, our mission is to seamlessly connect our valued customers with reputable service providers in the construction industry. We strive to facilitate a transparent and reliable experience tailored to each customer’s needs and preferences.
We understand that circumstances may arise where a project needs to be canceled. Should such a situation occur, we request that customers notify us promptly via email at care@perfectsquared.in or through registered post with acknowledgment. In your communication, kindly include the reasons for cancellation to assist us in better serving you.
Upon receiving your cancellation request, our team will carefully assess the situation on a case-by-case basis. While we endeavor to accommodate our customers’ needs, certain principles govern our cancellation process, which we outline below.
For cancellations made more than 48 hours after the initial payment of the booking amount, a non-refundable cancellation fee equivalent to 2% of the project’s total value will apply. Additionally, for cancellations beyond this timeframe, Perfect Squared reserves the right to collect fees based on the project’s stage and the work completed.
We value the trust you place in us and remain committed to providing exceptional service throughout your construction journey. Should you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to our dedicated customer care team.
In the event of a cancellation after the commencement of the project, the cancellation fees will be applied according to the terms outlined in the contract between Perfect Squared and the customer. These fees will include any applicable taxes.
It’s important to note that all deductions will be calculated based on the total non-discounted value of the project as specified in the relevant documents. Any cancellation fees will be subtracted from the amounts previously paid by the customer.
If any architectural or structural designs have been completed, or if data such as digital surveys or soil tests have been conducted, relevant information and final documentation will be shared with the customer, subject to any applicable fees communicated by Perfect Squared.
Should the costs incurred by Perfect Squared for the aforementioned services exceed the amounts already paid by the customer, the customer will be responsible for covering the excess within 15 working days of receiving written notice from Perfect Squared.
Upon mutual agreement between Perfect Squared and the customer regarding the final value of any refund amounts, Perfect Squared will transfer the refund, if applicable, to the customer’s provided bank account within 30 business days. Suitable deductions and adjustments will be made by Perfect Squared before transferring the refund.
Feel free to reach out to us at care@perfectsquared.in for any further assistance.
